We are happy to offer a refund on all items (excluding products on promotion) when returned within 14 days of receiving your original order.
Please ensure your returns slip with your name and order number is included in the parcel. Failure to do so may result in the refund process being delayed. All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.
Please note we are unable to refund shipping charges for any deliveries that are refused and these return fees may be deducted from your refund.
We aim to process all refunds within 7-10 working days of receipt however this may take longer during peak periods. You will receive an email confirmation when we receive your parcel and when the refund is processed.
Please note refunds can take up to 10 working days to clear back in to your account depending on your bank or card issuer.
If you do require a return or exchange, please email firstname.lastname@example.org
If you have received your order and it’s not quite right we would be happy to offer you an exchange for a different size or item of the same price. Please email:
IMAAN ACTIVE will not accept responsibility for any parcels not received if sent un-tracked. Please retain your proof of postage.
Please include your returns slip with your name and order number in the parcel.
Once we have received your return we will send you an email confirmation. A refund will then be processed within 7-10 working days. It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.